Delivery & Returns
UK Standard delivery to a Mainland UK postal address – (3-5 working days*, via UPS, signature required) is £3.95. Once your order is ready to be dispatched we will notify you by email or text alert.
Once your package has been collected by UPS you will receive a text message with a tracking number and estimated delivery date and time. You can change these times to a more convenient one, change the delivery address or arrange a collection point by contacting following the link in the text you receive.
*Our aim is to ship your order as soon as possible, subject to availability of stock and authorisation of your payment. There are some things we can’t control, like bad weather or disruption to the delivery service, but we’ll do our best to get your order to you as quickly as possible. Don’t hesitate to call us if you have any questions.
If you have any questions about our delivery policy, please contact us on 0345 302 8888 or at info@panache-lingerie.com.
Returns
If you are not completely satisfied with an item you’ve purchased from www.panache-lingerie.com, we’ll be happy to give you a full refund (including initial delivery charge where the whole order is returned) within 28 days of you receiving the order, as long as the item is returned in its original condition and is unworn, unwashed and has all its labels still attached. Please note the cost to return the item will not be refunded.
To ensure items are suitable for return and in the interests of hygiene, we ask that you make sure no makeup or creams etc. come into contact with bras while you are trying them on and you do not try on briefs. We reserve the right to refuse to refund where this clearly has not been adhered to and if briefs are returned in damaged or open packaging.
Returns postage is payable by the customer. The cost of the initial delivery charge is refundable when all items are returned within 28 days.
To qualify for a refund, you need to return the item within 28 days from when you receive them. Unfortunately, returns received outside this period cannot be accepted, so please allow enough time for your item to reach us – four days is usually sufficient via Royal Mail.
To return your item, please log in to your account on www.panache-lingerie.com and complete the onscreen instructions. Once complete you will be issued a unique returns number that you must add to the returns section of your order summary (received in your delivery) and enclose in the returned package, along with the items you wish to return. If you no longer have your order summary or have trouble following the link please enclose a note with your items including your order number, name, address, contact telephone number and email address, as well as your reason for return. Please make sure you get proof of postage from the post office, and keep this safe until you have received your refund.
To return an item please see our Return Page.
We’ll let you know by email once your return has been received. We aim to refund you within 14 days of receiving the returned item, but please bear in mind that refunds cannot be processed over the weekend.
Where to return items
First please check that the items you’d like to return meet the requirements of our returns policy and that you have included the relevant form. Please note returns sent without the relevant form may not be refunded.
UK customers, please send the package to the following address;
Panache Lingerie Ltd
Unit 1d Holbrook Avenue
Holbrook Industrial Estate
Sheffield
S20 3FF
Return of Faulty Goods
If you think an item we’ve sent you is faulty, please chose this option on the returns form and provide a brief explanation of the fault. Once the item has been received it will be checked by our returns team to confirm if it is a manufacturing fault. If the item is deemed as faulty, your account will be credited accordingly. If the item is not deemed faulty we will return it to you with an explanation of our findings.
Refunds
Any refund will be credited back to the card used to pay for the original order. If your card has expired since you placed the order, please get in touch and let us know your new expiry date so we can process this. You’ll receive an email when your refund is in progress. We will process the refund via Paypal within five working days.
