Our Commitment to You

We will always aim to provide you with the highest standards of service however there may be an occasion when you feel you have cause to complain. If so, our Customer Service team will look to do all they can to resolve the concern you raise.

You can contact a member of our Customer Service team on 0845 302 8888, quoting your order reference number. Alternatively, you can contact us via email using the contact us form on our website, or should you prefer, you can write to us at the below address. Please ensure your order reference number is quoted on all correspondence to help us respond quickly to your issue.

FAO: Customer Service
Panache Lingerie Limited
7 Drakehouse Crescent
Sheffield
S20 7HT

Our Promise

Should the unexpected happen, we look to put you first and to put things right for you. We react positively and take both a fair and flexible approach to any concerns that may be raised. This Customer Service ethos is embedded throughout Panache.

We review our performance and monitor all of our customer contact areas. We welcome feedback and try to improve our service based upon this, in order to continually improve the service we give you.

Any concerns raised by you, will be dealt with fairly.

Complaints Process

Should you feel the need to contact us to make a complaint, we will where possible, endeavour to resolve your issue straight away.

There will be occasions that we may be unable to resolve the concern immediately. Should this happen, we will clearly explain this and how the concern will be handled. We will also provide you with timescales for resolution.

If upon being resolved, you are still dissatisfied with the outcome reached, you can escalate your concern to our Customer Service Manager. Once received, a completed response will be provided within 5 working days.

Should we require more time to investigate, you will be kept fully updated by your preferred means of contact.

We would like to take the opportunity to inform you that we are fully committed to a swift resolution of all concerns that may be received.

The European Commission’s Online Dispute Resolution can be found here: https://webgate.ec.europa.eu/odr