Terms & Conditions

When you access this website (“Site”) or content or services (“Content”), available via the Site you acknowledge that you have read and agreed to abide by the terms described below and you are deemed to have entered into an agreement with Panache Lingerie Limited on the basis of the terms and conditions set out below. We may revise this agreement at any time by posting revised terms on this site which shall take immediate effect. It is your responsibility to check for any updates regularly.

Panache, Panache Swimwear, Panache Sport, Cleo by Panache and Sculptresse are trading names of Panache Lingerie Limited (Company number: 1524006) a company registered in England and Wales with registered address: 7 Drake House Crescent, Sheffield, S20 7HT; Email: info@panache-lingerie.com. The Site is owned and operated by Panache Lingerie Limited. If you have any concerns about the Content of the Site, please contact us at our registered office shown above.

Panache-lingerie.com is provided to you free of charge for your personal use. These terms and conditions apply to the use of the website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

The Panache Lingerie Website is for orders for personal use only and shipment will only be made to UK domestic addresses.  Should you wish to place an order on behalf of a business or for International delivery please contact our customer service team using the Help & Contact link below.

Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch an item to you, at which point a contract will be made between us. At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid.

Privacy Policy

Information will remain private and be stored on a secure server and will fully comply with all applicable UK Data Protection and consumer legislation. However, information may be used by Panache Lingerie to improve your overall shopping experience, enabling us to handle your order, deliver products, process payments, alert you of promotional offers and advertise to you. Panache Lingerie will not disclose customer information to any third party agencies.

Panache Lingerie will collect personal information from you when registering on the website for example, name, address, phone number and email address. If you choose to no longer receive emails from us, please uncheck the box in your account details page or use the unsubscribe form.

When making purchases online, the information required for example, credit card number, expiry date, name, mailing address, telephone number and email address will allow us to process your order. We do have website tracking code built into the site using Google Analytics. Google Analytics has been used on the site to determine site usage and enable Panache Lingerie to maintain an effective shopping experience. As you browse the site, cookies are placed on your computer’s hard drive. You can however disable cookies in your browser. For further Information on cookies, please see our cookies policy.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We reserve the right to disclose personal data to any third party which has a legal right to request such information.

Intellectual Property Protection

The term “Intellectual Property Rights” means copyrights, database rights, trademarks, trade names, domain names, rights in logos, get-up and content, inventions, trade secrets and know-how, patents, all rights of whatever nature in computer software and data, all rights of privacy and all intangible rights and privileges of a nature similar to any of the above, in every case in any part of the world and whether or not registered; and including all granted or pending registrations, and all rights to make applications for registration in respect of any of the same.

All Intellectual Property Rights in the Site (including any Content) and any material emailed to you or otherwise supplied to you in conjunction with our online service or products are the property of Panache Lingerie Limited or a third party. You may not use or reproduce (other than as expressly permitted below in these terms of use) any Intellectual Property from this site, including any trademarks, registered or unregistered, for any reason without written permission from the relevant party.

Use of Panache Lingerie Limited Content

You may not reproduce, modify or in any way commercially exploit any of the Content of the Site without prior written permission from Panache Lingerie Limited. Written materials provided in printed or electronic form may not be modified, adapted, translated, or used to create derivative works without the prior written consent of the Panache Lingerie Limited.

Notwithstanding the above, you may download and use the images on this website provided that such use is for personal use only and not for personal gain. Panache Lingerie Limited’s status as the author of any Content on the Site must always be acknowledged.

Notwithstanding the above, caching of this site is permitted by an information service provider acting in the normal course of its business as provided for in the Electronic Commerce ( EC Directive) Regulations 2002.

Any enquiries should be directed to info@panache-lingerie.com.

Any use of Content not specifically permitted above is expressly prohibited. Requests for permission for other uses may be sent to Panache Lingerie Limited. We reserve the right to charge a fee.

Protection

Panache Lingerie will release account and personal information only when we believe it appropriate to comply with the law, to enforce or apply our Conditions of Use and other agreements to protect the rights, property or safety of Panache Lingerie. This includes exchanging information with other companies and organisations for fraud protection. Please note that Panache Lingerie retain no card data information to our database.

Security

We only use secure payment gateways to process payments. Your credit card details are not stored on our database. We take all possible care to protect your personal details but in absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to the data provided when you place your order.

Returns

You can view our returns policy on the delivery & returns page.

Customer Commitment & Dispute Resolution

You can view our customer commitment here.

Click & Collect

Our Click & Collect service, which is provided free of charge, is a method of ensuring your chosen product is available at your local retailer.  The sale and payment is made at the store and the ‘contract’ to buy your goods is between you and the Retailer.  Should you have any after sales issue, in the first instance you should contact the retailer.

Electronic Communications

When you visit Panache Lingerie or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that those communications be in writing. This condition does not affect your statutory rights.

Events Beyond Our Reasonable Control

Panache Lingerie will not be held responsible for any delay or failure to comply with our obligations under these Terms & Conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

No Warranty, Disclaimer of Liability and Indemnity

Whilst every effort has been made to ensure the high quality and accuracy of the Site, Panache Lingerie Limited makes no warranty, express or implied concerning the Content of the Site, which is provided “as is”. Panache Lingerie Limited expressly disclaims all warranties, including but not limited to warranties of fitness for a particular purpose and warranties of satisfactory quality. In no event will Panache Lingerie Limited, its affiliates or other suppliers be liable in contract, tort (including, without limitation, negligence) under statute or otherwise for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on the Content of our Site, any websites linked to it and any materials posted on it, even if Panache Lingerie Limited has been advised of the possibility that such damages may arise.

Panache Lingerie Limited does not guarantee the accuracy or timeliness of the content appearing on the Site, or that the Site or related systems are free from viruses or other contaminating or destructive properties. Any of the Content on the Site may be out of date at any given time, and Panache Lingerie Limited is under no obligation to update such material.

All Content displayed on the Site is for information purposes only and should not be construed as advice or an endorsement or recommendation of any third party supplier, product or service.

Service Availability

Panache Lingerie Limited will try to ensure continuous availability of the Site, and all the Content of the Site, but accepts no responsibility for the consequences of interruptions or delays, whatever the cause. We make no warranties as to the availability or accessibility of the Site.
Panache Lingerie Limited will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Site.

Transmission of Personal Data/User Information

Any personal information or feedback you provide via this Site cannot be guaranteed against interception by a third party while in transit over the public internet, but will be governed by our Privacy Policy (terms of which are included herein by reference) once received.

Panache Lingerie Limited processes information about you in accordance with its Privacy Policy. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Use of Data

Panache is a trading name of Panache Lingerie Ltd. (company number:1524006) a company registered in England and Wales with registered address: 7 Drake House Crescent, Sheffield, S20 7HT. We will use your personal details to provide you with details of our goods and services, for administration and customer services, for marketing, to analyse your purchasing preferences and to ensure that the content, services and advertising that we offer are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers and agents for these purposes. We may disclose personal data in order to comply with a legal or regulatory obligation.

We do not store credit card details nor do we share customer details with any 3rd parties.

Links

We link to a wide variety of other sites and we display advertisements from third parties on our site. We are not responsible for the content or privacy policies of these sites and third party advertisers, nor for the way in which information about their users is treated. In particular, unless expressly stated, we are not agents for these sites or advertisers nor are we authorised to make representations on their behalf.

Requesting Data or Changing Your Details

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting us at, info@panache-lingerie.com.

We reserve the right to amend this privacy policy at any time by posting the updated policy on this page. Therefore, you should review it regularly. We will of course notify you of any changes where we are required to do so.

Governing Law and Jurisdiction

These Terms shall be governed by, and construed in accordance with, English law. The parties irrevocably agree to irrevocably submit to the exclusive jurisdiction of the English courts in relation to any dispute, which may arise out of, under, or in connection with these Terms or the legal relationship established by them.

Competitions
  • The Panache Christmas competition will run from 04/12/2017 until 16/12/2017.
  • Entry into the free prize draw can be made on the Panache Facebook page at https://www.facebook.com/PanacheLingerie/
  • Entry is open to residents of the UK except employees (and their families) of Panache Lingerie Limited, its printers and agents, the suppliers of the prizes and any other companies associated with the competitions.
  • Use of a false name or address will result in disqualification.
  • Entries that are incomplete, illegible or indecipherable will not be valid and deemed void.
  • All entries must be made directly by the person entering the competition.
  • The prizes are as follows, Porcelain Elan Moulded Strapless Bra & Brief, Tango Plunge Bra & Brief, Envy Balconnet Bra & brief, Clara Full Cup Bra & Brief and Andorra Full Cup Bra & Brief.
  • The prizes are as stated, they are not transferable to another individual and no cash or other alternatives will be offered.
  • Prizes are subject to availability and the prize suppliers’ terms and conditions.
  • The promoters reserve the right to amend or alter the terms of competitions at any time and reject entries from entrants not entering into the spirit of the competition.
  • In the event of a prize being unavailable, the promoter reserves the right to offer an alternative prize of equal or greater value.
  • Reasonable efforts will be made to contact the winner. If the winner cannot be contacted, or are unable to comply with these terms and conditions, the Promoter reserves the right to offer the prize to the next eligible entrant drawn at random.
  • Confirmation of the prize will be made by Facebook message.
  • Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.
  • Competitions may be modified or withdrawn at any time.
  • The Promoter is Panache Lingerie Limited, 7 Drake House Crescent, Sheffield, S20 7HT.